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Zoom is bringing AI to live chat customer service

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Top Video conferencing software provider Zoom has announced a new “intelligent conversational” live chat solution powered by artificial intelligence.

In a keynote event followed by a post (opens in new tab) on the Zoom blog, the company announced Zoom Virtual Agent (opens in new tab), a chatbot designed to help businesses provide efficient customer service in a cost-effective way, by reducing handle times for human customer support staff.

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