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The “Little Talent” company has accepted the rectification proposal of the Beijing-Tianjin-Hebei Consumers Association, has banned bad apps and suspended the sale of related products

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IT House August 18 news, today, Beijing Consumers Association, Tianjin Consumers Association, Hebei Consumer Rights Protection Committee and Guangdong Xiaocai Technology Co., Ltd. (hereinafter referred to as Xiaocai Company) held a “Little Talent T1″ Children’s tablet computer problem rectification communication meeting”.

In July this year, “China Consumer News” reported the problem that the app store of Xiaocai T1 children’s tablet computer can download games, comics and other apps containing inappropriate content. On July 18, the Beijing-Tianjin-Hebei Consumers Association jointly interviewed the Little Talent Company and issued an “Inquiry Letter” to it. On July 27, Xiaocai replied, expressing that he was deeply remorseful for this incident, and that he would find problems and rectify them in time to effectively safeguard the legitimate rights and interests of consumers.

At today’s rectification communication meeting, Wang Shouyong, the rotating secretary-general of the Beijing-Tianjin-Hebei Consumer Rights Protection Alliance in 2022, and the secretary-general of the Hebei Provincial Consumer Protection Committee, on behalf of the Beijing-Tianjin-Hebei Consumers Association, put forward rectification suggestions to the small genius company, and It is required that Little Talent Company will reply to the Consumers Associations of the three places before August 28 with the rectification report.

It is understood that the main contents of the rectification proposals put forward by the Beijing-Tianjin-Hebei Consumers Association three places include:

  • It is recommended that the small genius company publish a notice. The “Notice” was published on its official channels, “China Consumer News” and the official WeChat account of the three consumer associations to respond to the public’s concern about this incident. The contents include, but are not limited to: your company’s responsibilities, emergency measures and next-step rectification plans, your company’s understanding of the matter, and a sincere apology to consumers in the case of apps that can be downloaded with inappropriate content.

  • It is recommended to take radical measures to plug the loopholes in use.Immediately upgrade the software system of the products involved in the sale by means of remote download, take eradication measures to ensure that minors do not have the opportunity to use adult apps, and ensure the legal compliance of adult apps; take effective measures to ensure that users who have sold the products involved cannot use the bad content that has been downloaded to the tablet. Content APP. At the same time, specific implementation measures will be published in official channels.

  • It is recommended to stop selling and operating. Before completely eradicating the possibility of downloading apps containing inappropriate content to tablets,Unsold inventory of the same model tablet is not for sale.

  • It is recommended to suspend related promotions. Until all “loopholes” are completely plugged, and the content is guaranteed to be legal and compliant and fully meet the characteristics of children, temporarily do not use “children’s tablet computers”, “tablets specially designed for children”, “selected high-quality content, and each content is put on the shelves. “Safety inspection is required before” and other related promotions to avoid misleading consumers.

  • It is recommended to establish a direct channel for complaints with consumer associations. Complaints about “little geniuses” accepted by the Consumers Association should be upgraded, responded positively and resolved quickly.

In this regard, the representative of the little genius company said at the meeting that he accepted the rectification suggestions put forward by the Beijing-Tianjin-Hebei Consumers Association, and thanked the “China Consumer News” and the Beijing-Tianjin-Hebei Consumers Association for the supervision. According to the representative,The Little Talent Company has suspended the sales of this model, and will immediately remove the app that confirms the violation and will never put it on the shelf., to block bad apps that have already been downloaded. In addition, Little Talent Company urgently released a new system version and established a 24-hour customer service hotline to accept feedback from parents and users.

IT House learned that the Little Talent Company announced on the official website on July 9 that the Little Talent Company has recently received a number of complaints about third-party application software in the company’s product application store. rectify the problem.

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